FAQs

FAQs

    • Your body’s shape and size can change rapidly during pregnancy and nursing. Each Kindred Bravely product features a size chart to help you get the right fit, and our Fitting Page is also a great resource. For bras, we highly recommend measuring your underbust and bust before ordering or take our Perfect Fit Quiz. If you need additional fit assistance, send us a message at fit@kindredbravely.com.

    • Busty sizes are designed for those with larger cup sizes, generally DD/E and up (check each product’s size chart for specific sizing). Busty sizes can also be comfortable for those who prefer sleep and lounge bras but want a reinforced chest band or need more length in the shoulder straps. If you’re unsure if busty sizing is for you, reach out to our Customer Care team at hello@kindredbravely.com.

    • To start your return or exchange of unworn, unwashed, undamaged items with tags attached, please visit returns.kindredbravely.com or send an email to returns@kindredbravely.com for more specific assistance. For hygiene reasons, we cannot accept returns of underwear; please email us for assistance with fit or quality issues.

    • As a growing company, we’re always looking to improve our product offerings and size availability. If you have a suggestion for a new product or size, please send us a message.

    • Our pajama sets are not currently available as separates.

    • Most mamas find that their body fluctuates greatly during pregnancy and nursing, so it’s likely that you will need two or more sizes to carry you through your journey. Additionally, the typical lifespan of a bra is just 6-9 months! Many factors impact the life of your bra, including how often you wear the bra and how often it is cycled out with other bras (it’s best to give your bras a day of rest in between wearing); washing and bra care, as well as the fit, can also affect the longevity of your bra.

    • Orders shipped via Standard Shipping arrive in 5-8 business days from the time the order was placed; Express Shipping arrives in 3-4 business days; Priority Shipping arrives in 1-3 business days. Please note that orders placed after 12 noon Pacific time on Friday will not ship until the following business day. We use USPS and FedEx for shipments.

    • Upon shipment, package tracking information is sent to the email address associated with your order. If you didn’t receive a tracking number, or the tracking seems inaccurate, please reach out to us at hello@kindredbravely.com.

    • Please send an email to hello@kindredbravely.com with your order number.

    • Kindred Bravely has partnered with other brands during the 2022 holiday season to offer you a wide variety of gifts for everyone on your list. The following vendors ship their items separately from Kindred Bravely. They may take longer to arrive: KITSCH, CORKCICLE, Popsiclo, Milk Snob, Therapy Notebooks, JuJuBe, Persnickety Curated Gifts, Manhattan Toy, Wonder and Wise, Welter Atelier, Honeysticks USA, Poppy, and Pink, Jiggy Puzzles, Intelligent Change, Bullstrap, Cultivate, Gravity Blankets, and Blithe and Bonn.

    • To start your return or exchange of an unworn, unwashed, undamaged item with tags attached, please visit returns.kindredbravely.com within 90 days of purchase. 

      If your order is eligible for exchange, you’ll be able to select “Exchange” in the returns system. If you’d like to exchange but don’t see the option to do so, please complete your transaction as a return and repurchase your items from kindredbravely.com

      Please note, Sensible Mom products sold on kindredbravely.com are subject to a 30 day return window.

    • To return a gift purchased from kindredbravely.com, use the KB order number, your email address, and the shipping zip code to start the return here. The items must be in unworn, unwashed, undamaged condition with tags attached within 90 days of purchase.

      For assistance locating the order information, please contact us at returns@kindredbravely.com. Please note we are only able to accept gift returns for items purchased from www.kindredbravely.com. For items purchased elsewhere, contact the retailer directly.

      Items purchased as Final Sale or received for free are ineligible for return or exchange. For hygiene reasons, underwear and nursing pads are ineligible for return or exchange; please contact us at returns@kindredbravely.com for any fit or quality issues.

    • Due to a recent change in our system, items from different orders need to be returned separately. Please start a separate return for each order, and mail the items with their respective prepaid shipping label. Contact us at returns@kindredbravely.com if you have any questions!

    • There are many reasons a discount code may not work: it may be expired; you may have used the discount code previously; or there may be another discount code already applied to your cart (only one discount code can be used per order). For further assistance, contact Customer Care at hello@kindredbravely.com.

    • Only one discount code can be used per order. Bra bundle discounts cannot be combined with a discount code. Items marked down and “on sale” can be purchased with an additional discount code. Some exclusions apply; certain products may be ineligible for discounts.

    • Yes! As long as the items in your cart are eligible for discount, you can use a discount code with your gift card.

    • Since we want to send your items to you as quickly as possible, we are generally unable to make changes to an order after it's been placed. However, you can send an email to orders@kindredbravely.com to check the status of your order.

    • We accept all major credit and debit cards, Paypal, Amazon Pay, Shop Pay, Shop Pay Installments, and FSA/HSA debit cards.

    • Express checkout from Shop Pay is a system that allows for an optional easy and fast checkout using information stored in your Shopify profile. Once you have logged in to your account, when you choose Express checkout, your payment info and shipping address will be populated from your account on file. You will have the option to pay in full or in 4 installments, via Shop Pay Installments.

    • Shop Pay Installments is a partnership with Affirm that allows you to make payments on your purchase, but receive your items right away. Shop Pay Installments pays the balance of your order, and you pay a predetermined number of equal installments to Shop Pay.

    • Shop Pay Installments is available on all purchases $50 and over, including taxes and shipping. Yes, with this payment method, your order will be processed right away and should arrive to you within our standard shipping window.

    • Your approved return will be refunded to your method of payment, which is Shop Pay Installments in partnership with Affirm. They will credit any payments you’ve already made to your account. Please visit this link for further information.

    • Buy with Prime allows you to shop your favorite Kindred Bravely items and get fast, free delivery using your Amazon Prime benefits. You’ll login in to your Amazon Prime account to complete your order, and receive your KB items with free Prime shipping.

    • Your Buy with Prime order will be shipped by Amazon.

    • Contact Kindred Bravely’s Customer Care through your Buy with Prime order confirmation.

    • You can find the expiration date for all of our products on the bottom of the box, bottle, or jar.

    • This means the products with this icon are free of the Top 8 allergens: wheat, fish, milk, peanuts, soy, tree nuts, shellfish, and eggs.

    • Yes! Please wash out then reuse or recycle your glass jars, plastic lids and boxes.

    • Glass is the sensible choice. Glass is fully recyclable and can be recycled endlessly without loss in quality. It is also made from readily available raw materials: sand, soda ash, and limestone. We specifically chose amber glass bottles and jars because they offer better protection from light exposure, which can deteriorate and reduce the effectiveness of the product inside.

    • All of our supplements are certified vegan by the American Vegetarian Association. Our balms are cruelty-free certified, but since they contain organic beeswax, they’re vegetarian but not vegan.

    • All of our products are manufactured at FDA-registered, cGMP and USDA Organic certified facilities in the United States.

    • Each ingredient in our supplements, as well as the final products, goes through extensive testing to confirm identity, screen for microbial, irradiation and pesticide contamination, and for the presence of heavy metals. Because one of our core values is transparency, we are happy to provide the results of these screenings upon request.

    • DHA is an Omega-3 fatty acid that is a crucial building block for brain, eye, and nervous system development. Developing infants must obtain this vital nutrient through the placenta during pregnancy and from breast milk or formula after birth. The predominant dietary source of DHA is fatty fish, such as salmon, tuna, and anchovies. The World Health Organization recommends at least 200-300mg of DHA per day during pregnancy and lactation. 

      Why vegan DHA?

      Fish are high in DHA because they eat microalgae. Since we source our Vegan DHA exclusively from fermented microalgae, we're able to avoid disrupting ocean life.

    • Although vitamin D is formed naturally when skin is exposed to sunlight, the American Academy of Pediatrics (AAP) discourages exposure to direct sunlight for babies under the age of 6 months and recommends practicing safe sun care with older babies and children, such as using sunscreen and wearing protective clothing. This limited exposure to direct sunlight, along with other factors, can lead to an increased risk of vitamin D deficiency.

    • We choose not to use fenugreek for several reasons:

      1. Fenugreek is a legume plant. Parents and children with peanut or other legume allergies cannot safely use fenugreek.

      2. It can cause gastrointestinal distress, such as gassiness or diarrhea, even for those parents and nursing babies who are not allergic to it. 

      3. Many people are averse to the smell of fenugreek and its potential to make the sweat, urine, and breast milk of those who take it smell like maple syrup.

    • All of our supplements were formulated to be safely taken together, but you should always consult your doctor before use, especially if you have a medical condition or take medications or other supplements.

    • Our Vegan Prenatal DHA and Morning Sickness Support can be taken during pregnancy, but you should always consult your doctor before use, especially if you have a medical condition or take medications.

    • Our Supply Support and Milk Flow Lactation Formulas should not be taken during pregnancy.

    • Our Organic Nipple balm is safe for babies, so you won’t need to wipe it off before nursing

    • We intentionally formulate our products without artificial fragrances, sodium lauryl sulfate (SLS), parabens, or synthetic preservatives because it’s better for you and the environment.

    • Yes! All of our body care products are Leaping Bunny certified.

    • Lanolin is sourced from sheep’s wool. Sheep are often sprayed or dipped directly with pesticides and other chemicals. Lanolin goes through a refinement process, but the chemicals are often still present in small amounts. We choose to avoid lanolin for this reason.