Kindred Bravely items purchased from kindredbravely.com are eligible for return or exchange within 30 days of delivery. Items must be unworn, unwashed, and undamaged, with tags still attached. Final sale items are not eligible for return or exchange. Defective items are eligible for replacement within 30 days of delivery.

Refunds

Refunds are processed after we receive and inspect the returned items. Once your return has been processed, the refund will be issued to your original payment method within 5-7 business days.

Refunds to the original payment method are subject to availability. If the original payment method is no longer active or the gateway is closed by the financial institution, refunds will be issued as store credit to be used on kindredbravely.com.

Returns must be mailed using the Kindred Bravely provided shipping label or QR code, and the items included in the return package must match the items on the return packing slip. Items mailed with a different label or items that don’t match the return packing slip may be ineligible for a refund or exchange. Kindred Bravely is not responsible for lost or damaged packages that were mailed with a label not provided by Kindred Bravely and/or our returns system.

Returns not received by Kindred Bravely within 28 days of initiating the return will be canceled and may be ineligible for refund or store credit.

Kindred Bravely is not responsible for locating or returning non-Kindred Bravely items sent to the Kindred Bravely warehouse in error.

Exclusions

Kindred Bravely’s Refund & Return policy excludes items that are marked Final Sale, received for free through a giveaway or other special promotion, Brands We Love listings, or purchased on third-party sites.

For hygiene reasons, underwear, breast/nursing pads, and items purchased as Final Sale are ineligible for return or exchange. For underwear fit or quality issues, please email returns@kindredbravely.com.

Returned items are subject to approval by Kindred Bravely; items that are not in new, unworn, unwashed, and undamaged condition with tags still attached or items that display visible signs of wear, deodorant, makeup, etc., are not eligible for refund or exchange.

Returning or Exchanging Eligible Items

To return or exchange items in "new" condition (tags still attached, and unwashed/unworn), please visit our Returns Portal to print your return shipping label within 30 days of delivery.

RETURNS: Returns are complimentary with Checkout+(Easy Returns) and are accepted within 30 days of delivery. All items must be unworn, unwashed, and undamaged, with tags still attached.

If you do not select Checkout+ you will need to purchase a return label inside the portal for $9.95. Each return must use the label provided and multiple orders cannot be combined with one label. 

Your initial shipping charges and optional Checkout+ will not be refunded; only the returned items are eligible for refund. Items marked as final sale and gift cards are not eligible for return. 

EXCHANGES: Customers in the U.S.  who selected Checkout+(Easy Returns) are eligible to make as many exchanges as needed to achieve their perfect fit, provided all exchanges are completed within 30 days of delivery.  If you opt out of Checkout+ we offer two complimentary U.S. even exchanges within 30 days of delivery. Should you need more than two even exchanges,  or if you select a different product or color, you can purchase a label inside the portal for $9.95. To be eligible for exchange, all items must be unworn, unwashed, and undamaged, with tags still attached. Items marked as final sale and gift cards are not eligible for exchange.

Eligible items in the required condition can be exchanged for any product in the store.
An even exchange is defined as changing the size of the same item. If selecting a new item or color of the same item you will be credited for the amount paid and you will be able to shop the full site with that credit.  If there is a price difference, you will either be credited to your original payment method if the item selected is lower in price, or you will be prompted to enter your preferred payment method if the item is higher in price.

Purchases made on Amazon and other Third Parties, or Brands We Love Marketplace Items

Kindred Bravely items purchased from other websites or third-party retailers are subject to each retailer’s return policy and will not be accepted through our website’s return system. Please contact the original seller directly for assistance.

Brands We Love Marketplace

Brands We Love marketplace items, which are shipped directly by each individual retailer, are subject to that retailer's return conditions and policies and may not be eligible for free returns. Please see the product page for additional information.

Gift Returns / Gift Exchanges

Gifts purchased from kindredbravely.com may be eligible for store credit or exchange. To return a gift, you will need the KB order number, your email address, and the shipping zip code of the order. Gift returns must be started within 30 days of delivery, and items must be in unworn, unwashed condition with tags attached. Gifts without a KB order number will not be eligible for return or exchange.