Terms of service
Last Updated on December 26, 2025
GENERAL PROVISIONS
This Site is owned and operated by Akerson Enterprises LLC, DBA Kindred Bravely (“Kindred Bravely”, “We”, “Us”, “Our”), a company that designs and provides pregnancy, breastfeeding, and postpartum goods, babies’ accessories and other related products and services. These Terms and Conditions apply to the site at https://www.kindredbravely.com/, and any related sites and all subdomains thereof (the “Site”) where these Terms and Conditions are posted.
These Terms and Conditions constitute a legally binding agreement made between you (“You”), and Kindred Bravely concerning Your access to and use of the Site. You agree that by accessing the Site. You have read, understood, and agreed to be bound by all of these Terms and Conditions. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS AND CONDITIONS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE AND YOU MUST DISCONTINUE USE IMMEDIATELY.
THESE TERMS AND CONDITIONS CONTAIN A BINDING ARBITRATION PROVISION AND CLASS ACTION WAIVER. YOU AGREE THAT DISPUTES BETWEEN US WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION AND YOU AGREE TO WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION, OR REPRESENTATIVE ACTION. PLEASE READ THE SECTION TITLED “DISPUTE RESOLUTION” BELOW TO LEARN MORE.
You must be at least sixteen years of age to use Our Site. We make no explicit representations or warranties as to the safety of Your individual use of the Site. The Terms and Conditions contained on this page are subject to change at any time.
INTELLECTUAL PROPERTY NOTICE
All images, text, designs, graphics, trademarks, and service marks are owned by and property of Kindred Bravely, or the properly attributed party. It is a violation of federal law to use any of Our intellectual property in whole or in part, and modification of any materials contained on this Site is illegal and may be prosecuted to the fullest extent permissible should We choose to do so, including asking for financial penalties (damages) and/or an injunction forcing You to stop using Our intellectual property immediately.
You may NOT use Our intellectual property in any way, which includes republishing any text, image, design, or other property on another website, or posting a quote or image from Our Site to any third-party website including social media. We have spent a great deal of time and money building the intellectual property located on this Site and in order to maintain the integrity of it, We cannot allow any third party use.
SECURITY
It is Your responsibility to secure Your username and password from theft or any other means of unauthorized use that would violate these Terms and Conditions. We do not store any whole credit card numbers or payment information, and instead, these are processed through third-party processors such as Stripe, PayPal, or Shopify Payments. By utilizing these payment processors to gain access to our products and services, You indemnify Us and instead assume any and all risk or liability for the security of the payment details, and agree to be bound by the third-party payment processor’s applicable terms and conditions of use.
ELECTRONIC COMMUNICATIONS, TRANSACTIONS
Visiting the Site, purchasing or using Our products and services, and sending Us emails constitute electronic communications. You consent to receive electronic communications, and You agree that all agreements, notices, disclosures, and other communications We provide to You electronically, via email, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SITE.
FEEDBACK
By directly sending Us any question, comment, suggestion, idea, feedback, or other information about the Site ("Feedback"), you agree to assign to Us all intellectual property rights in such Feedback. You agree that We shall own this Feedback and be entitled to its unrestricted use and dissemination for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to You.
DISCLAIMERS
We cannot guarantee the Site will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Site, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Site at any time or for any reason without notice to You. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by Your inability to access or use the Site during any downtime or discontinuance of the Site. Nothing in these Terms and Conditions will be construed to obligate us to maintain and support the Site or to supply any corrections, updates, or releases in connection therewith.
Our Site and related materials are provided for educational and informational use only.
While We may reference certain results, outcomes or situations on Site, You understand and acknowledge that We make no representations as to the accuracy of third-party statements contained herein or the likelihood of success for You as a result of these statements or any other statements anywhere on Site. If You have medical, legal, or financial questions, You should consult a medical professional, lawyer, or CPA and/or CFP respectively. We expressly disclaim any and all responsibility for any actions or omissions You choose to make as a result of using Site, related materials, products, courses, or the materials contained herein. Any reliance on the material on this Site is at Your own risk.
We have made every effort to display as accurately as possible the colors, specifications, descriptions and images of Our products that appear on the Site. We cannot guarantee that Your computer monitor's display of any color or image will be accurate. We do not warrant that the quality of any products purchased or obtained by You will meet Your expectations, or that any errors will be corrected.
Although we do Our best to maintain accurate and updated information, we cannot guarantee that it is always accurate and up to date. This Site may contain certain historical information. Historical information, necessarily, is not current and is provided for Your reference only. We reserve the right to modify the contents the Site at any time, but we have no obligation to update any information on Our Site. You agree that it is Your responsibility to monitor changes to Our Site.
Occasionally there may be information on the Site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Site or any related applications or services is inaccurate at any time without prior notice (including after You have submitted Your order). If You do not wish to continue Your purchase after pricing or other information has been corrected, please contact Us right away.
We undertake no obligation to update, amend or clarify information on the Site or any related applications or services, including without limitation, pricing information, except as required by law. No specified update or refresh date applied to the Site or any related applications or services should be taken to indicate that all information on the Site or any related applications or services has been modified or updated.
Merchandise availability on Our Site is not guaranteed as it may be low in stock. If merchandise is not available by the time Your order processes, we will notify You of this via email.
We will make reasonable efforts to keep pricing information published on the Site up to date. prices for Our products are also subject to change without notice. All descriptions of products or product pricing are subject to change at any time, with or without notice, at Our sole discretion. From time to time, we may offer limited-time promotions, discounts or special offers. These offers are subject to availability, change or cancellation without notice and may not be combined with other promotions. We may, in Our sole discretion, make promotional offers with different features and different pricing to any of Our customers. We reserve the right to discontinue any product at any time. Any offer for any product or service made on the Site is void where prohibited. We reserve the right at any time to modify or discontinue the Site or any related applications or services (or any part or Content thereof) without notice at any time. We shall not be liable to You or to any third party for any modification, price change, suspension or discontinuance of any product, the Site or any related applications or services.
We reserve the right to refuse or cancel any order You place on the Site, including for pricing errors.
WARRANTIES DISCLAIMER
WE DO NOT REPRESENT OR WARRANT THAT THE SITE, SERVICES OR PRODUCTS WILL MEET YOUR NEEDS. THE SITE DESCRIPTIONS MAY INCLUDE TYPOS AND COLORS MAY APPEAR DIFFERENT ON YOUR SCREEN.
WE MAKE NO WARRANTIES AS TO OUR PROGRAMS, PRODUCTS, SERVICES, OR PROGRAM MATERIALS OR A THIRD PARTY’S PRODUCTS, SERVICES, OR PROGRAM MATERIALS POSTED ON OUR SITE. YOU AGREE THAT ALL PROGRAMS, PRODUCTS, SERVICES, OR PROGRAM MATERIALS ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PROGRAMS, PRODUCTS, SERVICES, OR PROGRAM MATERIALS WILL BE FUNCTIONAL, UNINTERRUPTED, CORRECT, COMPLETE, APPROPRIATE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY PART OF THE SITE OR CONTENT ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF OUR PROGRAM, PRODUCT, OR SERVICES MATERIALS, OR ON THIRD-PARTY WEBSITES IN TERMS OF THEIR CORRECTNESS, ACCURACY, TIMELINESS, RELIABILITY, OR OTHERWISE.
LIMITATIONS OF LIABILITY
IN NO EVENT WILL WE, OUR RELATED ENTITIES OR OUR RESPECTIVE DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SITE, YOUR PURCHASE, DELIVERY OR USE OF ANY OF OUR PRODUCTS OR SERVICES, YOUR USER CONTENT, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE LESSER OF THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE TWELVE (12) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING OR $1000.00 USD. CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
INDEMNIFICATION
You agree to defend, indemnify, and hold Us harmless, including Our affiliates, related entities and all of Our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, arising out of Your use of the Site, Your User Content, Your breach of these Terms and Conditions, Your purchase and use of any products or services, or Your violation of the rights of a third party, including but not limited to intellectual property rights. Notwithstanding the foregoing, We reserve the right, at Your expense, to assume the exclusive defense and control of any matter for which You are required to indemnify Us, and You agree to cooperate, at Your expense, with Our defense of such claims. We will use reasonable efforts to notify You of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.
PRIVACY POLICY
We care about data privacy and security. Please review Our Privacy Policy. By using the Site, You agree to be bound by Our Privacy Policy, which is incorporated into these Terms.
TERMINATION
These Terms and Conditions shall remain in full force and effect while you use the Site.
If at any time We feel You have violated these Terms and Conditions, then We shall immediately terminate Your use of Our Site and any related communications as We deem appropriate. It is within Our sole discretion to allow any user’s access of Our website, and We may revoke this access at any time without notice, and if necessary, block Your IP address from further visits to Our Site.
THIRD PARTY PRODUCTS AND CONTENT
The Site may contain (or You may be sent via the Site) links to other websites, products, as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties and third party affiliates (collectively, “Third-Party Content”). Such Third-Party Content is not investigated, monitored, or checked for accuracy, appropriateness, or completeness by Us, and We are not responsible for any Third-Party Content accessed through the Site or any Third-Party Content posted on, available through, or installed from the Site, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Content. Inclusion of, linking to, or permitting the use or installation of any Third-Party Content does not imply approval or endorsement thereof by us. If You decide to leave the Site and access the Third-Party Content, You do so at Your own risk, and You should be aware these Terms and Conditions no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which You navigate from the Site or relating to any applications You use or install from the Site. Any purchases You make through or of Third-Party Content will be through other websites and from other companies, and We take no responsibility whatsoever in relation to such purchases which are exclusively between You and the applicable third party. You agree and acknowledge that We do not endorse the products or services on Our Site and You shall hold Us blameless from any harm caused by Your purchase of such products or services. Additionally, You shall hold Us blameless from any losses sustained by You or harm caused to You relating to or resulting in any way from any Third-Party Content.
USER CONTENT
User Content means any and all information and content that You submit to, or use with, the Site (e.g., user reviews and testimonials), except any Feedback.
You are solely responsible for Your User Content. The information You submit to Us through the Site, including as part of Your account, or reviews of our products, must be truthful, accurate and current. You are responsible for maintaining the accuracy of such information. You assume all risks associated with use of Your User Content, including any reliance on its accuracy, completeness or usefulness by others, or any disclosure of Your User Content that makes You or any third party personally identifiable. If We believe that Your information is not truthful, accurate or current, We have the right to terminate, suspend or refuse You access to the Site. You may not state or imply that Your User Content is in any way provided, sponsored or endorsed by Kindred Bravely. Because We do not control User Content, You acknowledge and agree that We are not responsible for any User Content and We make no guarantees regarding the accuracy, currency, suitability, or quality of any User Content, and We assume no responsibility for any User Content. Your interactions with other users of the Site are solely between You and such user. You agree that Kindred Bravely will not be responsible for any loss or damage incurred as the result of any such interactions. If there is a dispute between You and any user of the Site, We are under no obligation to become involved.
You hereby grant, and You represent and warrant that You have the right to grant, to Kindred Bravely an irrevocable, nonexclusive, royalty-free and fully paid, worldwide license to reproduce, distribute, publicly display and perform, prepare derivative works of, incorporate into other works, and otherwise use Your User Content, and to grant sublicenses of the foregoing, for any lawful purpose. You agree to irrevocably waive (and cause to be waived) any claims and assertions of moral rights or attribution with respect to Your User Content.
Additionally, You acknowledge that other users may post comments about Your User Content which may be derogatory, and Kindred Bravely has no obligation to monitor or delete any such User Content. Kindred Bravely may remove or modify any User Content without notice or liability at any time in Kindred Bravely’s sole discretion. We reserve the right, but have no obligation, to monitor disputes between You and other users. Kindred Bravely shall have no liability for Your interactions with other users, or for any user’s action or inaction.
PROHIBITED CONTENT
You acknowledge and agree to not send any prohibited content over the Site. Prohibited content includes:
- Any fraudulent, libelous, defamatory, scandalous, threatening, harassing, or stalking activity;
- Objectionable content, including profanity, obscenity, lasciviousness, violence, bigotry, hatred, and discrimination on the basis of race, sex, religion, nationality, disability, sexual orientation, or age;
- disable, overburden, damage, or impair the Site or interfere with another party's use of the Site;
- use any robot, spider, or other automatic device, process, or means to access the Site for any purpose; use any manual process to monitor or copy any of the material on the Site, or for any purpose not expressly authorized in these Terms and Conditions, without our prior written consent;
- Pirated computer programs, viruses, worms, Trojan horses, or other harmful code;
- Any product, service, or promotion that is unlawful where such product, service, or promotion thereof is received;
- Any content that implicates and/or references personal health information that is protected by the Health Insurance Portability and Accountability Act (“HIPAA”) or the Health Information Technology for Economic and Clinical Health Act (“HITECH” Act); and
- Any other content that is prohibited by Applicable Law in the jurisdiction from which the message is sent or is in violation of these Terms and Conditions.
MOBILE TERMS OF SERVICE
To review the terms that apply to our SMS/text messaging program—including consent, automated messages, opt‑out instructions, and carrier disclosures—please see our Mobile Terms of Service (https://kindred-bravely.myklpages.com/p/mobile-terms-of-service). These terms apply whenever you sign up for or interact with our SMS program.
CALIFORNIA USERS AND RESIDENTS
If any complaint with Us is not satisfactorily resolved, You can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254. You may also contact Us by writing to 3913 Oceanic Drive, Suite 502, Oceanside, CA 92056 or by email at privacy@kindredbravely.com.
GOVERNING LAW
These Terms and Conditions and Your Use of the Site are governed by and construed in accordance with the laws of the State of California applicable to agreements made and to be entirely performed within the State of California, without regard to its conflict of law principles.
DISPUTE RESOLUTION
Informal Negotiations
To expedite resolution and control the cost of any dispute, controversy, or claim related to these Terms and Conditions (each a "Dispute" and collectively, the "Disputes") brought by either You or Us (individually, a "Party" and collectively, the "Parties"), the Parties agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least thirty (30) days before initiating arbitration. Such informal negotiations commence upon written notice from one Party to the other Party.
Binding Arbitration
If the Parties are unable to resolve a Dispute through informal negotiations, the Dispute (except those Disputes expressly excluded below) will be finally and exclusively resolved by binding arbitration. YOU UNDERSTAND THAT WITHOUT THIS PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL. The arbitration shall be commenced and conducted under the Commercial Arbitration Rules of the American Arbitration Association ("AAA") and, where appropriate, the AAA’s Supplementary Procedures for Consumer Related Disputes ("AAA Consumer Rules"), both of which are available at the American Arbitration Association (AAA) website. Your arbitration fees and Your share of arbitrator compensation shall be governed by the AAA Consumer Rules and, where appropriate, limited by the AAA Consumer Rules. The arbitration may be conducted in person, through the submission of documents, by phone, or online. The arbitrator will make a decision in writing, but need not provide a statement of reasons unless requested by either Party. The arbitrator must follow applicable law, and any award may be challenged if the arbitrator fails to do so. Except where otherwise required by the applicable AAA rules or applicable law, the arbitration will take place in the State of California. Except as otherwise provided herein, the Parties may litigate in court to compel arbitration, stay proceedings pending arbitration, or to confirm, modify, vacate, or enter judgment on the award entered by the arbitrator.
If You intend to seek arbitration You must first send a written notice (“Notice”), by first class or certified mail to 3913 Oceanic Drive, Suite 502, Oceanside, CA 92056. If intends to seek arbitration, We will send a Notice to the current billing address on the order form. The Notice must describe the nature and basis of the claim and the specific relief sought. If the parties cannot reach an agreement within 30 days from the receipt of the Notice, either Party may initiate arbitration proceedings.
A form to initiate arbitration proceedings is available on the AAA site at www.adr.org. In addition to filing this form with the AAA, the Party initiating the arbitration must mail a copy of the completed form to the opposing Party. You may send such copy to Us at 3913 Oceanic Drive, Suite 502, Oceanside, CA 92056, and We will send such copy to the current billing address on Your order form or to Your attorney, if You have retained one.
If for any reason, a Dispute proceeds in court rather than arbitration, the Dispute shall be commenced or prosecuted in the state and federal courts located in Delaware, and the Parties hereby consent to, and waive all defenses of lack of personal jurisdiction, and forum non conveniens with respect to venue and jurisdiction in such state and federal courts. In no event shall any Dispute brought by either Party related in any way to the Site be commenced more than one (1) year after the cause of action arose. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.
Each Party shall bear its own attorneys’ fees and costs incurred in connection with any Dispute.
Restrictions
The Parties agree that any arbitration shall be limited to the Dispute between the parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.
Exceptions to Informal Negotiations and Arbitration
The parties agree that the following Disputes are not subject to the above provisions concerning informal negotiations binding arbitration: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party; (b) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized Use; and (c) any claim for injunctive relief. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the parties agree to submit to the personal jurisdiction of that court.
PROMOTIONS AND DISCOUNTS
Promotions and discounts are made available on an “as-is” and “as-available” basis. We reserve the right, at any time and in our sole discretion, to modify, suspend, substitute, or discontinue any promotion, offer or discount, in whole or in part, without prior notice, except where prohibited by law. Promotions and discounts may be subject to additional terms, conditions, eligibility requirements, limitations or exclusions, which will be disclosed on our Site with the applicable promotion or discount.
If You have a discount code, You must enter it before You proceed to checkout, as You will not be able to do so once Your payment information is processed. You may only use one discount code per order.
Refunds for item(s) from an order which was discounted or part of a promotion will be calculated as follows: Where a discount has been applied to the entire order, the discount will be applied evenly across the items ordered. For example, if a “$10 off” discount was applied and four items were ordered, then each item returned would be eligible for a refund of $2.50 less than the price listed at the time of purchase. If a % discount was applied, then the % would be applied separately to each item. Offer codes are independent of any other promotion and may be restricted and not combined with other promotions on the Site or with any other promotional offer code. For example, You will not be able to use a 10% code then add a further 5% code on top. Offer codes may also be withdrawn at any time without prior notification.
Non-Kindred Bravely items are not eligible for discounts, coupons, or any other promotions. Non-Kindred Bravely items will ship separately from Kindred Bravely products and may be delivered by other shipping services. These items are subject to different processing and delivery times and may have different return policies.
REFUNDS AND EXCHANGES
To make Your holidays a little easier, We may extend Our return window. Further details on the extended return window will be noted on the Site. (Final sale policy still applies.)
Kindred Bravely items purchased from kindredbravely.com are eligible for return or exchange within 30 days of delivery. Items must be unworn, unwashed, and undamaged, with tags still attached. Final sale items are not eligible for return or exchange. Defective items are eligible for replacement within 30 days of delivery.
Refunds
Refunds are processed after we receive and inspect the returned items. Once Your return has been processed, the refund will be issued to Your original payment method within 5-7 business days.
Refunds to the original payment method are subject to availability. If the original payment method is no longer active or the gateway is closed by the financial institution, refunds will be issued as store credit to be used on kindredbravely.com.
Returns must be mailed using the Kindred Bravely provided shipping label or QR code, and the items included in the return package must match the items on the return packing slip. Items mailed with a different label or items that don’t match the return packing slip may be ineligible for a refund or exchange. Kindred Bravely is not responsible for lost or damaged packages that were mailed with a label not provided by Kindred Bravely and/or our returns Site.
Returns not received by Kindred Bravely within 30 days of initiating the return will be canceled and may be ineligible for refund or store credit.
Kindred Bravely is not responsible for locating or returning non-Kindred Bravely items sent to the Kindred Bravely warehouse in error.
Exclusions
Kindred Bravely’s Refund & Return policy excludes items that are marked Final Sale, received for free through a giveaway or other special promotion, Brands We Love listings, or purchased on third-party sites.
For hygiene reasons, underwear, breast/nursing pads, and items purchased as Final Sale are ineligible for return or exchange. For underwear fit or quality issues, please email returns@kindredbravely.com.
Returned items are subject to approval by Kindred Bravely; items that are not in new, unworn, unwashed, and undamaged condition with tags still attached or items that display visible signs of wear, deodorant, makeup, etc., are not eligible for refund or exchange.
Returning or Exchanging Eligible Items
To return or exchange items in "new" condition (tags still attached, and unwashed/unworn), please visit Our Returns Portal to print Your return shipping label within 30 days of delivery.
RETURNS: Returns are complimentary with Checkout+ and are accepted within 30 days of delivery. All items must be unworn, unwashed, and undamaged, with tags still attached.
If You do not select Checkout+ You will need to purchase a return label inside the portal for $9.95. Each return must use the label provided and multiple orders cannot be combined with one label.
Your initial shipping charges and optional Checkout+ will not be refunded; only the returned items are eligible for refund. Items marked as final sale and gift cards are not eligible for return.
EXCHANGES: Customers in the U.S. who selected Checkout+ are eligible to make as many exchanges as needed to achieve their perfect fit, provided all exchanges are completed within 30 days of delivery. If You opt out of Checkout+ we offer two complimentary U.S. even exchanges within 30 days of delivery. Should You need more than two even exchanges, or if You select a different product or color, You can purchase a label inside the portal for $9.95. To be eligible for exchange, all items must be unworn, unwashed, and undamaged, with tags still attached. Items marked as final sale and gift cards are not eligible for exchange.
Eligible items in the required condition can be exchanged for any product in the store.
An even exchange is defined as changing the size of the same item. If selecting a new item or color of the same item You will be credited for the amount paid and You will be able to shop the full website with that credit. If there is a price difference, You will either be credited to Your original payment method if the item selected is lower in price, or You will be prompted to enter Your preferred payment method if the item is higher in price.
Purchases made on Amazon and other Third Parties, or Brands We Love Marketplace Items
Kindred Bravely items purchased from other websites or third-party retailers are subject to each retailer’s return policy and will not be accepted through Our website’s return Site. Please contact the original seller directly for assistance.
Brands We Love Marketplace
Brands We Love marketplace items, which are shipped directly by each individual retailer, are subject to that retailer's return conditions and policies and may be eligible for free returns. Please see the product page for additional information.
Gift Returns / Gift Exchanges
Gifts purchased from kindredbravely.com may be eligible for store credit or exchange. To return a gift, You will need the Kindred Bravely order number, Your email address, and the shipping zip code of the order. Gift returns must be started within 30 days of delivery, and items must be in unworn, unwashed condition with tags attached. Gifts without a KB order number will not be eligible for return or exchange.
CHANGES TO THE TERMS
Kindred Bravely reserves the right to change these Terms and Conditions at any time without prior notice. In the event that any changes are made, the revised Terms and Conditions shall be posted on this page along with an updated date. Please check the latest information here to inform yourself of any changes.
MISCELLANEOUS
You warrant and represent to Us that You have all necessary rights, power, and authority to agree to these Terms and Conditions and perform Your obligations hereunder, and nothing contained in these Terms and Conditions or in the performance of such obligations will place You in breach of any other contract or obligation. The failure of either party to exercise in any respect any right provided for herein will not be deemed a waiver of any further rights hereunder. If any provision of these Terms and Conditions is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms and Conditions will otherwise remain in full force and effect and enforceable. If any part of these Terms and Conditions is deemed unlawful and/or unenforceable, all other provisions contained herein will remain in full force and effect.
Our Site is directed to users in the United States. We only ship within the United States.
ALL RIGHTS RESERVED
All rights not expressly granted in these Terms and Conditions of Use and Privacy Policy or any express written here, are reserved by Company.
CONTACT US
If You have any questions about these Terms and Conditions, You may contact Us by email at privacy@kindredbravely.com.
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