How to Start a Return or Exchange
To begin, visit our Returns Portal and enter your order number and the email address used to place your order.

Return Window
Items are eligible for return or exchange within 30 days of the delivery date.

What’s Eligible
We accept returns on items that are unworn, unwashed, and undamaged, with all original tags still attached.

What’s Not Eligible
We’re unable to accept returns or exchanges on underwear, nursing pads, Final Sale items, or gifts that do not have a Kindred Bravely order number. Additionally, Brands We Love (formerly Curated by KB) items, which are fulfilled by partner retailers, may be subject to different return policies. Please refer to the product page for specific details.

Return Options
To return or exchange items in "new" condition (tags still attached, and unwashed/unworn), please visit our Returns Portal to generate your shipping label or QR code within 30 days of delivery.

RETURNS: Returns are complimentary with Checkout+(Easy Returns) and are accepted within 30 days of delivery. All items must be unworn, unwashed, and undamaged, with tags still attached.

If you do not select Checkout+ you will need to purchase a return label inside the portal for $6.95. Each return must use the label provided and multiple orders cannot be combined with one label.

EXCHANGES:  Customers in the U.S.  who selected Checkout+(Easy Returns) are eligible to make as many exchanges as needed to achieve their perfect fit, provided all exchanges are completed within 30 days of delivery.  If you opt out of Checkout+ we offer two complimentary U.S. even exchanges within 30 days of delivery. Should you need more than two even exchanges,  or if you select a different product or color, you can purchase a label inside the portal for $6.95. To be eligible for exchange, all items must be unworn, unwashed, and undamaged, with tags still attached. Items marked as final sale and gift cards are not eligible for exchange.

Eligible items in the required condition can be exchanged for any product in the store.
An even exchange is defined as changing the size of the same item. If selecting a new size or color of the same item you will be credited for the amount paid and you will be able to shop the full site with that credit.  If there is a price difference, you will either be credited to your original payment method if the item selected is lower in price, or you will be prompted to enter your preferred payment method if the item is higher in price.

Approved refunds to the original payment method or store credit are typically processed within 5-7 business days after one of our carrier partners has received, checked, and accepted your return. The timing of funds being released back to the original payment method depends on your financial institution.
Returns Portal

Items purchased from third-party websites or other retailers must be returned directly to that retailer. These items are not eligible for return or exchange through our website. If you need assistance, please contact the retailer where you made your purchase.

For more detailed information about our Return and Refund Policies, click here.